Silk&Cells reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our social media pages and booking platforms.
Silk&Cells – Terms & Conditions
By booking any class, course, workshop, event or activity with Silk&Cells, you agree to the following terms and conditions.
1. Bookings
- All bookings must be paid for in advance unless otherwise agreed.
- Spaces are only secured once payment has been received.
- Classes operate on a first come, first served basis.
2. Refund Policy
- All bookings are non-refundable.
- If a participant cannot attend due to illness, an alternative class or extra session will be offered where possible. No refund will be given.
- Refunds will not be given for missed classes, holidays, personal commitments, change of mind or failure to attend.
- In exceptional circumstances where Silk&Cells agrees to issue a refund, it may take until the end of the current booking period (up to 10 classes or approximately 3–4 weeks) to be processed.
3. Missed Classes
- Missed sessions cannot be carried forward indefinitely.
- Make-up sessions are subject to availability and must be arranged with Silk&Cells.
4. Health & Safety
- Participants must inform Silk&Cells of any medical conditions, injuries or additional needs before attending.
- Anyone who is unwell or has a contagious illness should not attend until they are well enough to participate.
- All participants must follow the instructions of coaches at all times.
5. Participation
- Aerial arts, gymnastics, bungee fitness and physical activities involve an element of risk.
- Participation is entirely at your own risk.
- Silk&Cells cannot accept responsibility for injuries resulting from failure to follow instructions, unsafe behaviour or undisclosed medical conditions.
6. Parent & Guardian Responsibilities
- Parents or guardians are responsible for ensuring children arrive on time and are collected promptly.
- Children remain the responsibility of their parent or guardian outside of their class times.
7. Clothing & Jewellery
- Suitable clothing must be worn for all sessions.
- Jewellery should be removed before class where possible.
- Long hair should be tied back.
8. Photography & Videos
- Photos and videos may occasionally be taken for promotional purposes.
- Images will only be used where permission has been given.
- Parents and participants should respect the privacy of others when taking photographs.
9. Behaviour
- Silk&Cells is committed to providing a safe, welcoming and inclusive environment.
- Bullying, abusive behaviour, discrimination or repeated disruption will not be tolerated.
- Silk&Cells reserves the right to refuse entry or remove any participant whose behaviour is unsafe or inappropriate without refund.
10. Changes & Cancellations
- Silk&Cells reserves the right to change class times, coaches, venues or cancel sessions where necessary.
- If Silk&Cells cancels a class, an alternative session or suitable credit will be offered where possible.
11. Personal Belongings
- Participants bring personal belongings at their own risk.
- Silk&Cells accepts no responsibility for lost, stolen or damaged items.
12. Agreement
By booking with Silk&Cells, you confirm that you have read, understood and agreed to these Terms & Conditions.